Sound Health Medical
Sound Health Medical
FROM REFERRAL PACKET TO SIGNED FAX
Strategy
- AI Document Intake
- Provider Workflow
- RingCentral Fax
- Healthcare UX
- Next.js
A regional DME supplier with a document-heavy provider workflow.
Sound Health works with patients, clinics, discharge planners, home health teams, and care facilities across Washington and Oregon. We rebuilt the public site around the questions those groups bring to the company, then gave providers a direct path into the paperwork that starts an order.
The order usually starts as more than one file.
A referral packet may include a facesheet, chart notes, an order sheet, and supporting records. The useful data is spread across those pages: patient demographics, insurance, provider details, diagnoses, wound information, and requested supplies. Copying it into another form takes time and creates another place for a name, number, or quantity to be entered incorrectly.
Upload the packet. Review the order.
The provider can upload several PDFs at once. The server combines them into one document and sends it to AWS Bedrock with instructions written for DME intake. The extraction returns a typed record for the standard written order, wound care, ostomy, or urology workflow. Zod checks the response before the browser sees it, and missing values stay blank instead of being guessed.
The model starts the form. The provider finishes it.
Every extracted field lands in an editable review screen. The provider can correct patient details, fill a missing NPI, check wound information, and confirm the ordered items before generating the PDF. The system does not treat model output as a signed medical order.
The completed order and source records travel together.
After review, the site generates the completed order and asks the provider to sign before sending. The signature is stamped onto the PDF. RingCentral receives the signed form, the original referral documents, and a cover page in one fax request. The provider sees the queued message ID and can still download the packet for their records.
One provider flow covers the handoff.
The public site now carries the provider from referral files to a reviewed, signed order without forcing them to rebuild the packet in separate tools. Sound Health receives the original records and the completed form together through the fax system its operation already uses. Human review remains part of the process, and we do not claim a processing-time or error-rate result without measured data.
One provider workflow carries the referral packet from upload to signed fax.