Connect / AI Engineering

AI engineering inside a real operating workflow.

A San Diego AI engineering team building LLM agents, RAG pipelines, voice AI, and custom model integrations: extraction, qualification, routing, reporting, and internal assistance connected to the systems and data the work already depends on.

Production proof / Magnolia Medical Supply

A fax enters. A reviewable draft order leaves.

An inbound fax is stored, extracted into a constrained schema, confidence-scored, checked against compliance rules, and queued for human review. Unreadable clinical fields become null instead of a model guess.

Read the system case
Input
RingCentral fax and stored PDF
Extraction
Forced tool use into a Zod schema
Control
Confidence scores and deterministic compliance checks
Decision
FAX_REVIEW status with human approval

Operating model

Every model call needs a boundary and an owner.

  1. 01 Input

    The document, record, request, or event enters with a known source.

  2. 02 Constraint

    The model receives the allowed context, tools, schema, and decision boundary.

  3. 03 Validation

    Rules, confidence, and deterministic checks reject or flag unsafe output.

  4. 04 Owner

    A person or downstream system accepts, corrects, or routes the result.

  5. 05 Record

    The input, output, decision, and status remain inspectable.

Where it fits

Variable inputs. Controlled decisions.

These patterns are useful when the input varies enough to require interpretation, but the output can still be constrained, evaluated, and assigned. For production deployment, that operating path often includes Railway.

01

Document extraction

Turn variable documents into constrained records with confidence, validation, and a review state.

02

Qualification & routing

Classify requests, attach the evidence used, and pass the result to the correct queue or owner.

03

Internal assistance

Retrieve, summarize, and draft against business-specific sources while keeping the final action visible to an operator.

04

Reporting & enrichment

Combine records from connected systems, surface missing context, and produce structured outputs for downstream use.

Wrong fit

Use deterministic rules when deterministic rules solve the problem.

AI adds operational risk when the input and decision are already explicit. It is also the wrong fit when no one owns review, there is no representative evaluation set, or the workflow cannot tolerate an uncertain output.

Production method

Define, evaluate, connect, observe.

  1. Define the decision

    Specify the input, permitted output, owner, failure state, and what success can be measured against.

  2. Build the evaluation set

    Use representative examples and known edge cases to compare approaches before wiring the workflow.

  3. Connect the operating path

    Integrate the selected model and safeguards with the records, queues, and systems already doing the work.

  4. Observe and review

    Log outcomes, inspect corrections, and update prompts, rules, or routing from production evidence.

Questions

AI engineering decisions, answered.

Model choice follows the workflow, its evaluation criteria, and the risk of an incorrect output.

Have a repetitive decision or handoff

We’ll map where AI belongs, what it needs to know, and who stays in control.

Discuss the workflow